Refund Policy

At Base47, we want you to be completely satisfied with your purchase. This Refund Policy explains our refund process, eligibility requirements, and how to request a refund.

1. Refund Eligibility

1.1 Eligible Purchases

The following purchases are eligible for refunds:

• Pro Licenses: First-time purchases within 30 days
• Business Licenses: First-time purchases within 30 days
• Unlimited Licenses: First-time purchases within 30 days
• Bundle Purchases: First-time purchases within 30 days

1.2 Non-Eligible Purchases

The following are NOT eligible for refunds:

• Free licenses (no payment made)
• Renewal payments (second billing cycle and beyond)
• Purchases older than 30 days
• Licenses that have been previously refunded
• Custom development services
• Discounted or promotional purchases (case-by-case basis)

2. Refund Conditions

2.1 Time Limit

Refund requests must be submitted within 30 days of the original purchase date. Requests after 30 days will not be processed.

2.2 First Purchase Only

The 30-day guarantee applies only to your first purchase of a specific product. Subsequent purchases or renewals are not eligible.

2.3 Valid Reasons

While we offer a "no questions asked" policy, we appreciate knowing why you're requesting a refund. Common valid reasons include:

• Product doesn't meet your requirements
• Technical issues that cannot be resolved
• Compatibility problems with your setup
• Changed business needs
• Purchased by mistake

2.4 Abuse Prevention

We reserve the right to deny refunds if we detect abuse, including:

• Multiple refund requests for the same product
• Requesting refunds after extensive use (e.g., after completing a client project)
• Fraudulent or suspicious activity
• Violation of our Terms of Service

3. How to Request a Refund

3.1 Refund Process

To request a refund, follow these steps:

1. Contact Support: Email us at refunds@47-studio.com or use our support form
2. Provide Information: Include your order number, email address, and reason for refund
3. Wait for Confirmation: We'll review your request within 1-2 business days
4. Receive Refund: If approved, refunds are processed within 5-7 business days

3.2 Required Information

Please include the following in your refund request:

• Order number or transaction ID
• Email address used for purchase
• Product name and license type
• Brief reason for refund (optional but appreciated)

4. Refund Processing

4.1 Processing Time

• Review: 1-2 business days
• Approval: Immediate notification via email
• Refund: 5-7 business days to original payment method
• Bank Processing: Additional 3-5 days depending on your bank

4.2 Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other Methods: Refunded via the same payment processor

4.3 Partial Refunds

In certain cases, we may offer partial refunds:

• Downgrading from a higher license tier
• Prorated refunds for annual subscriptions (at our discretion)
• Special circumstances evaluated case-by-case

5. After Refund

5.1 License Deactivation

Once a refund is processed:

• Your license will be immediately deactivated
• You will lose access to Pro features
• You will no longer receive updates or support
• You must remove the plugin from all sites (if required)

5.2 Data Retention

After a refund:

• Your account remains active (you can still use free features)
• Purchase history is retained for record-keeping
• You can repurchase at any time (but won't be eligible for another refund)

6. Subscription Cancellations

6.1 Cancel Anytime

You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.

6.2 No Refunds for Cancellations

Cancelling a subscription does NOT entitle you to a refund for the current billing period. You will retain access until the end of the paid period.

6.3 Renewal Refunds

Renewal payments are generally not refundable. However, if you contact us within 7 days of an unexpected renewal, we may issue a refund at our discretion.

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues:

• Contact support first—we'll work to resolve the issue
• If we cannot resolve it within a reasonable time, we'll offer a refund
• Most technical issues can be resolved with proper support

7.2 Duplicate Purchases

If you accidentally purchase the same product twice, contact us immediately for a full refund of the duplicate purchase.

7.3 Pricing Errors

If a pricing error occurs, we reserve the right to cancel orders and issue full refunds.

8. Chargebacks

8.1 Contact Us First

Before filing a chargeback with your bank, please contact us. Chargebacks:

• Take longer to process than direct refunds
• May result in account suspension
• Incur processing fees that we must pay
• Can usually be avoided by contacting us directly

8.2 Chargeback Consequences

If you file a chargeback without contacting us:

• Your account may be permanently suspended
• You will be banned from future purchases
• We may dispute the chargeback with evidence

9. Exceptions and Modifications

We reserve the right to:

• Make exceptions to this policy on a case-by-case basis
• Modify this policy with notice
• Deny refunds for suspected abuse or fraud
• Offer alternative solutions (credits, extensions, etc.)

10. Contact Information

For refund requests or questions about this policy:

• Email: refunds@47-studio.com
• Support: Contact Support
• Response Time: 1-2 business days